Frequently Asked Questions
Everything you need to know about your figure skating gear and fan merchandise.
How long will it take to receive my Stars On Ice merchandise?
Standard domestic shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for those needing their gear before a specific show date.
What is your return policy for skating apparel?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to receive a full refund.
Do you offer international shipping outside of the United States?
Currently, we primarily ship within the United States. However, select international destinations are available at checkout with varying shipping rates and delivery timelines.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are the products sold on this site official tour merchandise?
Yes, all items sold on Stars On Ice United States are 100% authentic, officially licensed merchandise produced for the tour and its athletes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.